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March 9-11, 2018
Baltimore, MD
Individuals of all backgrounds and skill levels are given a secret theme, and then 48 hours to experiment, collaborate, and solve for. 
Baltimore Service Jam is part of the Global Service Jam, a not-for-profit event organized by an informal global network of service design aficionados. It occurs simultaneously in over 100 cities worldwide.


Why participate


Kehinde Bademosi
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Kehinde Bademosi is a senior manager, social innovation and research at Johns Hopkins University. He currently manages two major CDC grants at the Baltimore City Health Department.  In his role, Kehinde employs the immersive art of storytelling to address the social determinants of HIV among priority populations. His signature work, Baltimore in Conversation, a social innovation tool, is currently being adopted at other health departments across the United States as a promising public health practice.
Emily Ianacone
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Emily Ianacone is proud to serve Baltimore as a Design Strategist for the Mayor's Office of Innovation. Previously, she was part of the inaugural cohort of Foster America, where she co-designed products and services with families to improve the human services system. Prior to Foster America, she was selected for the 2015 White House Presidential Innovation Fellows program, an Obama Administration initiative. While earning a Master of Arts in Social Design from the Maryland Institute College of Art, Emily focused her thesis work on the long-term impact of childhood trauma and chronic stress related to the social determinants of health.


Ali Ahmed
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Beth Plotkins
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Gabe Arteaga
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Kelvin Patterson
Kris Olson
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The Baltimore Service Jam is a weekend-long workshop to develop new services, using design thinking tools like brainstorming, user research, and rapid prototyping & testing. After revealing the Jam’s secret theme on Friday night, we’ll break into teams and start working. The challenge is to identify and understand a real-world need, ideate and prototype concepts, and deliver a solution by Sunday afternoon.
Day 1 - Friday, March 9th (Kick-off)
Rangos Building
5:00 PM -- ​Arrival and Check-in
5:30 PM -- Jam Kickoff
                  Group Activity
7:00 PM​ -- Dinner Break
8:00 PM -- Announcement of Secret Global Theme!
8:15 PM -- Problem Statement and Team Formation
9:15 PM -- Team Activity and Experimentation
9:45 PM -- Announcements and Wrap-up
10:00 PM -- ​ End of Day 1​
Day 2 - Saturday, March 10th
Mountcastle Auditorium
9:00 AM -- Arrival and Welcome!
10:00 AM​ -- Presentation: Research & Sensemaking
10:30 AM -- Teams Prepare and Conduct Research
12:00 PM​ -- Lunch (on your own "in the field")
2:30 PM​ -- Teams Begin Sensemaking
4:30 PM​ -- Sensemaking Shareout
5:00 PM​ -- Presentation: "Ideation & Prototyping"
5:30 PM -- Teams Ideate, Iterate
6:30 PM -- Dinner Break
7:30 PM -- Back to Teamwork
8:30 PM -- Teams Experiment, Prototype 
10:00 PM -- End Day 2​
Day 3 - Sunday, March 11th
Mountcastle Auditorium
10:00 AM --  Welcome Back!
10:30 AM​ -- Team Co-creation, Iteration, Prototyping
12:30 PM​ -- Lunch 
2:00 PM​ -- Team Completes Final Prototype
2:30 PM​ -- Teams "Show and Don't Tell"
4:30 PM -- Conclusion
5:00 PM -- End Day 3​


Johns Hopkins Pre-Clinical Teaching Building  

Room: PCTB 113


The 113 classroom is located on the first floor of the Preclinical Teaching Building (PCTB), located behind the Welch Medical Library. Enter through the main entrance to the PCTB, cross the lobby from the guard's desk towards the left. The classroom is located on the left, next to the Mountcastle auditorium, opposite the cafeteria.

You’ll need to sign in with security each time you enter the building.


Parking: Ashland garage is open 24/7. There is also street parking in the area.


Baltimore Service Jam is made possible by the generous sponsors.
Baltimore Service Jam is made possible by the generous sponsors.


(C) 2018 Baltimore Service Jam

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